D2C & E-commerce Brands
Customer follow-up for D2C and e-commerce teams
Keep customer conversations, COD confirmation messages and campaign follow-ups in one workspace. Use imported customer segments or your own follow-up API integration to start messages; SalesCord does not automatically sync your online store.
- Approved WhatsApp templates
- Customer segments and broadcasts
- Follow-up API for your integration
New enquiry
ExampleCOD confirmation follow-up
An imported customer record needs a confirmation conversation
Next step
Review the customer's WhatsApp reply
A customer message should have the right context and an owner, whether your order data comes from an import or your own integration.
Sound familiar?
Where good enquiries slip away.
The same few gaps cost businesses in this industry sales every week.
- 01
Customer replies are scattered
Order questions and campaign replies get split across personal phones and spreadsheets.
- 02
Messages lack current order context
A campaign is sent from an old list without checking which customers still need it.
- 03
Automations are expected to sync themselves
Store events need a deliberate import or integration before a follow-up can start.
Features that matter
Built for D2C & E-commerce
Coordinate customer messaging without assuming store synchronisation
Customer imports and segments
Organise the customer data your team supplies into useful groups for targeted messaging.
WhatsApp campaign templates
Start with relevant approved formats for confirmations, updates and customer re-engagement.
Shared reply handling
Assign customer chats and keep follow-up notes together instead of forwarding screenshots.
Message delivery reports
See campaign delivery, responses and failure reasons before deciding what to send again.
D2C & E-commerce
How SalesCord helps
Your playbook, step by step.
From the first ad to the Google review, this is how businesses like yours use SalesCord.
- 1
Choose how customer data arrives
Import a checked CSV or connect your own system to the follow-up API. Define which events should start messages.
- 2
Prepare the right approved message
Use relevant COD, order-update or abandoned-checkout templates and verify the customer segment before sending.
- 3
Give replies to the support team
Handle customer answers in the WhatsApp team inbox with a named owner and private notes.
- 4
Review delivery and response
Check delivered, read, replied and failed messages, then adjust your next campaign using the available reports.
Your workflow
Keep enquiries and follow-ups together.
Connect your lead sources, set assignment rules and adapt your WhatsApp follow-up to the way your business works.
Where your enquiries come from
- Customer CSV imports
- Your follow-up API integration
- WhatsApp customer chats
- Website enquiry forms
Workflows for your business
- COD confirmation templates
- Order update templates
- Abandoned-checkout templates and journeys
- Customer lists and segments
FAQ
Questions we often hear.
Straight answers, including what SalesCord does not do.
Does SalesCord automatically sync Shopify or WooCommerce?
No. There is no built-in Shopify or WooCommerce order or cart sync. Supply customer data by CSV, segments or your own follow-up API integration.
Can abandoned-checkout messages run without an integration?
Only if your team supplies the relevant customer segment. Automatic event-based messages need your own integration to identify the checkout event and send the required data.
Does SalesCord manage stock, shipping or returns?
No. Keep your store, inventory and fulfilment systems. SalesCord supports customer messaging and follow-up around the data you provide.
