WhatsApp AI agent
A WhatsApp AI agent that answers from your own business knowledge
SalesCord's AI chat helper is a WhatsApp AI agent for your business. It answers customer questions from your own FAQs, files and website pages, in the language and tone you choose. When it is unsure, it hands the chat to a person.
- Gemini, ChatGPT or Claude
- Hindi, Hinglish and more
- Hands over to your team
In the app: WhatsApp → Automatic messages → AI chat helper
What you can do
WhatsApp AI Agent, feature by feature.
Learns from your own knowledge
Add text, website pages, FAQs and files (PDF, DOCX, CSV, TXT). The AI answers from what you give it.
Choose your AI model
Pick Gemini, ChatGPT or Claude to power your chat helper.
Your language and tone
Set a persona, tone and language: English, Hindi, Hinglish, Tamil, Arabic, Spanish or French.
Topics to avoid
List the topics the AI must stay away from, so it sticks to the questions you want it to answer.
Hands over to a person
The AI passes the chat to your team on keywords you choose, or when it is not sure of the answer.
Business-hours mode
Let the AI answer outside your working hours, and let your team take over when they are back.
On or off for each chat
Turn the AI on or off for any single conversation from Customer chats.
How it works
Up and running in a few steps.
- 01
Add your knowledge
Paste your FAQs, add website pages and upload files like your price list or brochure.
- 02
Set the persona and rules
Choose the model, tone, language, topics to avoid and when to hand over.
- 03
Switch it on
The AI starts replying to WhatsApp chats. Use business-hours mode if you only want it after hours.
- 04
Your team takes over
Serious buyers and tricky questions go to a person in Customer chats, with the full chat history.
One loop, not five tools
Works with the rest of SalesCord.
Every module shares the same customer record, so each one hands the customer to the next.
WhatsApp Marketing
Replies to your broadcasts can be answered by the AI first, then handed to your team in Customer chats.
Learn moreWhatsApp Automation
Use Automatic replies for fixed answers and the AI chat helper for open questions.
Learn moreLead Management
Chats are matched to the customer by phone number, so the conversation sits with the customer record.
Learn more
FAQ
Questions we often hear.
Good to know
- The AI answers from the knowledge you add. Keep your FAQs up to date and set topics to avoid so it stays on track.
- When the AI is on, the information it needs is sent to the AI provider you choose.
- Connect your own Gemini, ChatGPT or Claude key. AI usage is charged by that provider.
- Replies need the WhatsApp webhook (the link that brings messages into SalesCord) connected.
- Free replies work within 24 hours of the customer's last message, as per WhatsApp rules.
What is the WhatsApp AI chat helper?
An AI that replies to WhatsApp chats using your own instructions, FAQs, documents and website pages, and hands chats to a person when needed. You choose Gemini, ChatGPT or Claude.
Can it reply in Hindi?
Yes. Choose English, Hindi, Hinglish, Tamil, Arabic, Spanish or French as its language, and set the tone and persona.
Will the bot say something wrong?
It answers from the knowledge you give it. Set topics to avoid, and it hands over to a person on your keywords or when it is unsure. You can switch it off for any chat.
Can it answer customers at night?
Yes. Business-hours mode lets the AI handle chats outside your working hours, with your team taking over when they are back.
Is my customer data sent to the AI provider?
When the AI is on, the chat and the knowledge it needs are sent to the AI provider you choose, so it can write a reply.
Explore the product