Lab-Grown Diamond Manufacturers & Exporters
CRM for lab-grown diamond makers who sell on WhatsApp
SalesCord is a CRM for lab-grown diamond manufacturers, traders and exporters. Keep every buyer's needs on record, send stock lists on the official WhatsApp API, and follow up trade-show contacts before they go cold.
- Stock lists as PDF or video
- Buyer needs on every record
- Night-time FAQs answered by AI
New enquiry
ExampleExport enquiry · Lab-grown ovals, 1 to 2 carat
Arjun needs IGI-certified ovals every month
Next step
Send stock list · Today, 6:30 PM
Diamond buyers decide on WhatsApp. When every enquiry, stock list and price discussion sits on the buyer's record, the relationship belongs to your company, not one salesperson's phone.
Sound familiar?
Where good enquiries slip away.
The same few gaps cost businesses in this industry sales every week.
- 01
Buyer chats live on personal phones
Enquiries are spread across each salesperson's WhatsApp. When someone leaves, their buyers and price history leave with them.
- 02
Stock updates sent one by one
Every new arrival means forwarding the same PDF and video to hundreds of buyers by hand, with no idea who opened it.
- 03
Trade-show contacts go cold
You collect cards at every show, but nobody records who asked for which shape, size or quality, so the follow-up never happens.
Features that matter
Built for Lab-Grown Diamonds
Buyer enquiries, stock lists and follow-ups on WhatsApp
Send to many people
Send your latest stock list as an approved WhatsApp message with a PDF or video header, now or scheduled. Track sent, delivered, read and replied.
Contact lists and segments
Group buyers by country, stage, source or tag. Segments update by themselves as your CRM data changes.
AI chat helper
Learns from your FAQs, files and website. It answers common buyer questions and hands the chat to a person when it is unsure.
Link & QR
Put a QR code on your booth or visiting card. Visitors who message you join a contact group with a label, ready for follow-up.
Scheduled follow-ups
A timed series of messages over days or weeks for new buyers. It stops automatically when someone replies STOP.
Google Search ads
Publish a Google Search campaign for searches like 'lab grown diamond supplier'. It is created paused, so nothing runs until you choose.
Lab-Grown Diamonds
How SalesCord helps
Your playbook, step by step.
From the first ad to the Google review, this is how businesses like yours use SalesCord.
- 1
Capture every buyer enquiry
Enquiries from your website, Google Search ads and Meta lead ads arrive automatically. Add trade-show contacts by CSV, or with a Link & QR code on your booth.
- 2
Send each buyer to the right desk
Source Based or Campaign Based assignment sends export buyers to the export desk and domestic buyers to the domestic team.
- 3
Record what each buyer needs
Save shape, size range, colour and clarity, certification and monthly volume in custom fields and notes on the buyer's record.
- 4
Share new stock on WhatsApp
Send new arrivals as an approved message with a PDF stock list or video to buyer segments. People who did not read it get an automatic follow-up.
- 5
Answer overnight enquiries
The AI chat helper answers questions on minimum order, certification, shipping and payment terms after hours, then hands the chat to a salesperson in the morning.
- 6
Onboard new buyers over two weeks
Scheduled follow-ups send your company profile, certification details, best sellers and a factory visit invitation over two weeks.
Your workflow
Keep enquiries and follow-ups together.
Connect your lead sources, set assignment rules and adapt your WhatsApp follow-up to the way your business works.
Where your enquiries come from
- Website enquiry forms
- Google Search ads
- Meta lead forms
- Link & QR at your booth
- Click-to-WhatsApp ads
- Trade-show lists by CSV
Workflows for your business
- “New lead welcome” journey
- “3-day nurture” journey
- “Agent Connect” bot
- “About Us” bot
- “Never Replied” segment
- “Send quotation” reminder
FAQ
Questions we often hear.
Straight answers, including what SalesCord does not do.
Can we send our stock list to all buyers at once?
Yes. Send it as a Meta-approved WhatsApp message with a PDF or video header to a list or segment, up to 10,000 people per campaign. Opted-out numbers are skipped, and people who did not read it can get an automatic follow-up.
Is SalesCord a diamond inventory system?
No. SalesCord manages buyer enquiries, follow-up and WhatsApp messaging. Keep your stock, parcels and certificates in your existing system, and share the latest list with buyers from SalesCord.
Can overseas buyers pay us on WhatsApp?
WhatsApp payments in SalesCord are in INR only, up to ₹5,00,000 per request, through Razorpay or Cashfree. For export payments, keep using your usual banking route.
Does messaging buyers abroad cost more?
Meta sets WhatsApp message charges, and they differ by the buyer's country. SalesCord shows sent, delivered, read and replied for every campaign, so you can see what each send achieved.
How do we keep buyer history when a salesperson leaves?
Every call result, note and WhatsApp message stays on the buyer's record in your company workspace. When someone leaves, reassign their buyers to another salesperson.
